---
updatedAt: 2026-09-17T19:21:44.000Z
agentTools:
  projectIndex: https://docs.upside.tech/llms.txt
---

# Support

<Callout icon="far fa-bookmark" theme="default">
  ### Status updates

  Get status updates at [https://status.upside.tech/.](https://status.upside.tech/ "https://status.upside.tech/")
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# Where & how to find us

The fastest way to reach the Upside team is wherever your team already works. Here's how to get in touch.

## <img src="https://commons.wikimedia.org/wiki/Special:FilePath/Slack_icon_2019.svg" alt="Slack" width="26" style="margin-right: 10px; vertical-align: middle;" /> Slack

* **Our primary channel.** We set up a shared Slack channel with every customer.
* Best place for questions, requests, day-to-day updates, and to communicate with the people who already know your account.
* No channel yet? Contact your Upside rep, and we'll get one going.

## <img src="https://commons.wikimedia.org/wiki/Special:FilePath/Microsoft_Office_Teams_(2025%E2%80%93present).svg" alt="Microsoft Teams" width="26" style="margin-right: 10px; vertical-align: middle;" /> Microsoft Teams

If your organization runs on Teams, we can set up a shared channel there too. Your Teams messages come through to us on Slack, so nothing gets lost and you don't have to leave your tools.

**To set it up:**

1. In **Microsoft Entra**, go to **External Identities → Cross-tenant access settings**.
2. Add Upside and allow **inbound B2B direct connect** with the **Office 365** app.
3. Create the shared channel and add us.

<Callout icon="🔑" theme="default">
  Step 2 needs Upside's tenant ID. Request it <Anchor target="_blank" href="https://app.notion.com/p/upsidelabs/Upside-Teams-Shared-Channel-Setup-information-3b1a7f0d80a280bc8e14c558825bc7d5?source=copy_link">here</Anchor>.
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## Email

* Need us outside of a shared channel? Reach us anytime at <support@upside.tech>.